Effective Date: Sept 2024
At Mindsolve Consulting, we strive to provide exceptional IT consulting and related services to our clients. However, we understand that there may be instances where our services may not meet your expectations. Please review our refund policy to understand your rights regarding refunds.
1. Eligibility for Refunds
Refunds are only applicable for the following services:
- Digital Marketing Services
- IT Consulting Services
- Server Setup Services
- In-house IT Tech Services
The refund request must be submitted within 30 days of service purchase or agreement. Refunds will be considered on a case-by-case basis, taking into account the nature of the services provided and the extent of work already completed.
2. Non-Refundable Items
Certain services are non-refundable due to their digital nature, including:
- Any customized solutions that have been delivered
- Consultation fees that involve third-party software or platform subscriptions
- Completed server setups or installations
3. Refund Request Process
To initiate a refund request, please contact us via [support email] with the following details:
- Name
- Service purchased
- Date of purchase
- Reason for the refund request
Our team will review your request within 7 business days and notify you of the outcome. Approved refunds will be processed through the original method of payment.
4. Partial Refunds
If a service has been partially delivered or completed, a partial refund may be offered. The amount of the refund will be proportional to the work completed.
5. Refund Time Frame
Approved refunds will be processed within 14 business days after the request approval. The time it takes to receive the refund may vary depending on your payment method and financial institution.
6. Changes to This Policy
Mindsolve Consulting reserves the right to modify or update this refund policy at any time. Changes will be posted on our website, and it is your responsibility to review this policy periodically.
For any questions or concerns, feel free to contact our support team at info@mindsolveconsulting.online